Returns & Exchanges
At Lorena Canals, we want you to be completely satisfied with your sustainable home decor. If your new rug or accessory isn't the perfect fit, you can return or exchange your items within 30 days of delivery provided they are in their original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all labels and tags remain attached to prevent damage during transit.
Ship the Package
Print the provided prepaid shipping label, attach it to your parcel, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing